- Accident Management Services
Welcome to 3Sixty Solutions - the complete claims solution. Bringing the best industry expertise together with leading technologies to deliver a bespoke and seamless customer experience for our clients.
A cost Effective & Professional Service
Designed to provide a completely unique combination of services to fleet and transport managers providing a complete range of of motor claims solutions whilst ensuring a cost effective service at all times.
The Complete Claims Solution
Our dedicated team of claims handling experts are available 24 hours a day to respond to your clients whenever they need us. Our First Notification of Loss team will take care of everything and make sure that the clients needs are met immediately.
We understand how critical it is to capture accurate information at the outset of any new claim and that’s why we have access to real time technologies which will enhance the customer experienceand also verify relevant information from day one. Our FNOL data validation service is completely unique.
We always ensure early assessment of the vehicle and immediate identification of repair or total loss status, which helps us to reduce repair times and keep our clients mobile.
At 3Sixty Solutions, we are proud of our ability to keep claims costs to a minimum whilst at the same time ensuring that our clients receive the very best possible standards of service.
All of our calls are recorded and monitored for high quality and our service levels are industry leading with direct access to our team via one simple phone call and supported by accurate live management information.
When it comes to managing your client’s vehicle repair, we focus straight away on making sure that damage is assessed quickly by our team of experts. We will make all of the necessary arrangements via our nationwide network of approved repairers and liaise with insurers on day one to ensure authorisation of repairs.
If the client’s vehicle is not economically repairable, we will ensure immediate inspection of the vehicle and liaise with insurers to agree a fair and accurate valuation as quickly as possible.
Our clients are able to monitor and track the progress of all vehicle repairs and this can be accessed remotely in order to obtain the latest information at any time.
Where a client does not wish to utilise their own insurance policy and where the other party is responsible for the accident, we can arrange immediate collection and authorisation of repairs via our approved repairers and will ensure that the costs are recovered from the responsible insurer.
At 3Sixty Solutions, our aim is to make sure that your client is mobile again as quickly as possible and able to carry on with their lifestyle or business needs without any inconvenience.
We have instant access to the UK’s most reputable providers of replacement vehicles and our experts will be able to source the perfect vehicle from our diverse fleet range. Delivery is usually within 4 hours of acceptance by our nationwide supplier network.
We are able to cater for all types of vehicle replacement including:
- Prestige & high performance
- MPV / 4x4
- Dual control
Medical Reporting and Rehabilitation
3Sixty Medical provides a dedicated service for our clients to ensure a fast, effective, personalised approach to injury assessment and support following an accident.
Our nationwide network of authorised medical practitioners are fully independent and all assessments provide an objective and realistic outlook for e ective recovery. Appointments are available to suit the client’s needs including weekend and evenings.
We are able to o er a range of practical rehabilitation solutions which are tailored to meet the individual needs of each client. Access to independent physiotherapy treatment for soft tissue injuries and comprehensive case management programmes for the more serious and complex injuries – our priority is to offer the best possible support to a full recovery for all of our clients through early intervention by specialists in their field of expertise.
Third Party Assistance
Our Third Party Assistance Scheme (TPAS) is managed by our First Notification of Loss team, which allows us to react quickly following an accident and prevent unnecessary costs right from the start.
We will make immediate contact with the third party following an accident where your client is held responsible and will over immediate access to vehicle repair and hire solutions via our nationwide approved network of suppliers.
We will arrange for early assessment of the vehicle and immediate identification of repair or total loss status, which helps us to reduce repair times and overall costs.
Where there has been a personal injury to the third party, we will engage with early intervention rehabilitation where necessary in order to begin the process of recovery and minimise compensation and legal costs.
We offer a range of innovative and technical solutions via our 3Si (intelligence service). Our specialist team are dedicated to using the latest technology to support a wide range of intelligence services for our clients.
We understand that claims can often be complex in nature and accuracy of information is critical to ensuring eective management of costs and decision making. Our 3Si Desktop service is easy to access and cost eective for our clients, oering instant information and data relating to:
- Claims history
- Tracing of individuals
- Financial checks
- Social network activity & connected data
Our counter fraud service is delivered by experienced, professional analysts, who oer expert advice on all aspects of motor insurance fraud matters and have developed extensive innovation partnerships which means that we can oer unrivalled access to the latest fraud prevention technologies.
Our claims investigation team are on hand to deliver fast and effective results to guarantee accurate and early decision making on behalf of our clients.
We are fully conversant with the MoJ’s strict information requirements and time lines around investigations which means we can deliver the evidence quickly with clear recommendations. We only use the most experienced accident investigation experts with a proven track record in their field and of course, all are fully trained on insurance principles and recent case law.
Our Claims Investigation service includes:
- At scene accident locus reports (including video)
- Liability & Quantum witness statements
- Injury evidence gathering
- Forensic accident investigations
- CCTV reviews
- Workplace impact assessments
3Sixty Fleet Solutions is designed to provide a completely unique combination of services to fleet and transport managers, enabling them to run their business more effciently and taking the pain away from dealing with the impacts of road traffc accidents.
Our exclusive access to state of the art telematics and vehicle tracking technology allows our fleet clients to improve customer service and reduce their operating costs as well as benefiting from reduced insurance premiums through better control of driving behaviour.
All of our fleet clients benefit from access to a comprehensive accident after care service which includes emergency assistance, insurer notification, vehicle repair and recovery of all uninsured losses.
The wider implications of road accidents are often more diffcult to manage and that’s why our service caters specifically to support any workplace and employee related issues on behalf of our clients. We will be on hand immediately to carry out internal investigations and help to manage any potential employee claim or disciplinary matter arising from an accident at work.
Our complete focus is on protecting business reputation and costs whilst enhancing the brand of our clients.
Claimant Legal Service
At 3Sixty Solutions, we believe that all of our clients should be afforded the opportunity of professional, legal representation in the event that they have suffered from genuine personal injury and need expert advice.
We have developed excellent working relationships with a number of selected law firms based on their track record, strong ethical values and their insurer friendly reputations.
Our own ethos is to ensure a friendly and personal service combined with the best technical advice and all of our partners offer a dedicated, personal claims handler for each client throughout the claim.
We will ensure appropriate compensation is awarded to our client and pride ourselves on delivering the most effective rehabilitation support to aid physical and mental recovery.
Defendant Legal Services
3Sixty Solutions are committed to supporting our clients with all aspects of legal advice and we understand the importance of providing this to make sure that costs are controlled and only genuine claims are accepted.
Our panel of legal partners are selected on the basis of the exceptional reputations and relationships with major UK insurers. Our defendant legal services include:
- Outsourced claims handling
- Litigation Management
- Credit Hire