3Sixty Fleet provides independent fleet risk management solutions which have been specifically designed to assist the industry to change the way in which it deals with fleet risk management.
Protecting Your Fleet Reducing Your Risk
We are driven by understanding the needs and requirements of our customers allowing us to provide a flexible, dynamic and innovative range of solutions underpinned by our professional approach; excellent industry knowledge and customer service. Our track record in delivering high quality solutions to our customers is widely recognised within the industry.
Our range of bespoke and unique solutions are designed to help our customers save time and money following any road traffic accident or incident and any breaches in road transport legislation.
Our complete focus is on protecting our customers from unnecessary risk and cost while at the same time improving their business reputation and enhancing their brand.
The Complete Range OfFleet Solutions
24 Hour Incident Response
Our dedicated team of industry experts are on call 24 hours a day 365 days a year to respond to your needs. We take care of everything immediately from the moment we receive your first call whether it involves accident management; regulatory law assistance or legal advice/support following an incident.
We provide one initial point of contact and take complete control of the situation. We understand how critical it is to capture accurate information at this crucial and sometimes traumatic time. Our team of experts will deal with all incidents in a calm and reassuring manner.
Our data validation service is bespoke and unique. We have access to real time technology which verifies the relevant information from the outset. This allows us to make an immediate assessment of the situation to ensure you are given the very best support.
We will provide instant access to relevant industry experts to represent you to ensure your fleet is mobile again as quickly as possible.
We have a transparent and ethical approach to accident management with the aim of keeping you mobile while reducing industry costs. We understand that keeping your fleet on the road is essential following any accident/incident and we will ensure that all of your requirements are delivered for you quickly.
Regardless of who is at fault, we will arrange to recover your vehicle. If required we can provide a replacement, arrange transhipment of your load and organise any clean up services at the scene.
We ensure early assessment of your vehicle, usually within 24 hours by one of our team of experts and liaise with the relevant insurers to negotiate repair authorisation or total loss settlements. This allows us to reduce repair times or process ‘total loss’ payments quickly and efficiently, while allowing you to continue running your business.
Our strong relationships with HGV manufacturers and national networks means that we can ensure you receive the best possible service and local access through one of our repair partners.
We cater for all types of other vehicle replacements and our experts will be able to source the perfect vehicle from our diverse fleet range.
You are able to monitor and track the progress of your vehicle repairs. This can be accessed remotely in order to obtain the latest information at any time.
Our services include:
- Vehicle recovery
- Replacement vehicle and/or trailer
- Transhipment of load
- Vehicle inspection and/or examination
- Repair authorisation
- Claims handling - fault and non-fault accidents/incidents
Third Party Assistance
We provide a bespoke service that from the outset, will reduce the overall costs of managing third party claims following an accident, whilst at the same time offering a high quality range of services.
We make an immediate assessment following an accident and if you are at fault, we will make instant contact with the third party. Through our technology, this can often be while all parties are still at the scene.
We will arrange early recovery and assessment of the third party vehicle and deal with repairs or total loss settlements quickly. If the third party requires access to alternative transport, we will organise this at fixed, low rates via our national suppliers, delivering great service whilst reducing costs for you and your insurers.
In any cases involving personal injury, we instigate direct mediation and early medical assessment. Where appropriate, we arrange early intervention rehabilitation in order to expedite a full recovery and reduce legal costs.
Our Third Party Assistance scheme has a proven track record in delivery of major cost savings and reduced claims lifecycles across the insurance industry.
Accident & Incident Analysis
We are proud of our industry leading accident & incident analysis. Our dedicated team are extremely experienced and include some of the most knowledgeable experts in the industry.
Our analysis team are on hand to react quickly following an accident or incident. We provide one initial point of contact and take complete control on your behalf.
We are fully conversant with all the issues that need addressing following an accident or incident that could result in: criminal charges; a third party civil claim; accident at work claim; health & safety issues and regulatory law issues.
In the majority of cases the accident analysis will be completed within 72 hours of receiving instructions. Acting in such a pro-active way enables us to provide you with information that is timely and relevant while meeting any insurer deadlines.
The information we provide will allow you to make an early decision that is accurate, enabling you to take appropriate remedial action, providing a cost saving to you.
We have our own in house Bond Solon Expert Witness with extensive knowledge and experience, we can carry out Forensic Accident Reconstruction Reports on your behalf. These can be detailed reports or individual issues of concern requiring specific focus including;
- Single and multi-vehicle incidents
- Vehicle rollovers and load shift
- Analysis of vehicle tyre marks
- Motorcycle lean angles
- Pedestrian throw equations
- Paint / vehicle damage assessments
Integrated Camera & Telematics
We have access to market leading integrated camera and vehicle tracking technology. This state of the art equipment will drive down your claims exposure, mitigate your losses while at the same time, you will benefit from improved accident ratios and reduced insurance premiums.
There are many benefits to be gained from integrating telematics and cameras on your fleet including:
- Repudiation of bogus/exaggerated third party claims
- Mitigate losses in genuine third party claims
- Improved third party intervention
- Access to footage of an accident within 10 minutes
- Improved fleet efficiency
- Reduced operating costs
- Improved driving behaviour
- Improved customer service
We can provide an independent written analysis of the video footage within 2 hours of an incident. Therefore, you are able to address any moderate or major incident with your driver immediately upon their return to the depot.
Claims Legal Solutions
Defendant Legal Services
We are committed to supporting you with all aspects of legal advice. We understand the importance of providing this to make sure that costs are controlled and only genuine third party claims are accepted.
All non-genuine claims or an aspect of a claim that appears to be spurious will be rigorously defended.
Our panel of legal partners are selected on the basis of the exceptional reputations and relationships they have with major UK insurers.
Claimant Legal Services
We will provide professional legal representation following a non-fault accident, in the event that you or your employee has suffered from genuine personal injury and/or financial loss.
We have developed excellent working relationships with a number of selected law firms based on their track record, strong ethical values and their insurer friendly reputations.
Our own ethos is to ensure a friendly and personal service combined with the best technical advice. All of our partners offer a dedicated, personal claims handler for each client who will support you throughout the life of a claim.
We pride ourselves on delivering the most effective rehabilitation support to aid physical and mental recovery. We will ensure appropriate compensation is awarded to you or your employee.
Our Claims Legal Solutions include:
- Access to industry experts
- Outsourced claims handling
- Litigation management
- Credit hire
Criminal & Regulatory Law
We are committed to supporting you with all aspects of legal advice. We understand the importance of providing complete legal solutions across all logistic sectors.
We recognise that everyone’s needs are different and it is vitally important to receive the correct legal advice and support at the right time.
Our panel of legal partners are selected on the basis of their exceptional reputations; industry knowledge and expertise within the transport sector. They provide strategic, industry specific advice and solutions that are specifically aimed at meeting your needs when required.
They are members of all the industry associations: FTA (Freight Transport Association), RHA (Road Haulage Association) and HTA (Heavy Transport Association) and provide assistance in the following areas:
- Operator Licensing and Compliance
- Public Inquiries
- VOSA roadside checks, prohibition notices and vehicle detentions
- Police station and court representation
- Criminal driving offences
- Environmental and Energy Law
Audits & Statistical Analysis
We provide Audits and Statistical Analysis reports which are easy to use and fit your specific requirements.
Accident/Incident Audits are conducted using our extensive knowledge and expertise. We review all your accident/incident records over a specified period to highlight best practice and to determine where improvements can or need to be made.
Audits are conducted methodically to ensure all the relevant information is given due consideration. They can be carried out centrally or across all depots; conducted as a one off or at regular intervals to suit business needs and requirements.
Statistical Analysis reports are available to complement the audits. They can be used to help reduce the number of accidents/incidents including near misses; driving limitations; loss of work days; cost control, as well as assisting you to identify other problem areas.
These services will deal with:
- Highlight good and bad practice to improve processes
- Vehicle and driving trends including driver limitations/behaviour
- Training needs
- Implementation of recommendations
- Nature of and reasons for accident and incidents
- Accident/incident locations including route planning
We are committed to supporting your employee impacts following accidents or incidents. Our experts are on hand to support your senior management team to deal with the complexities of Employment and Health & Safety Laws.
They will manage the necessary actions required under legislation as well as your own processes and corporate responsibilities.
Tribunal cases, such as equal pay, bullying or harassment and claims of discrimination can lead to substantial compensation awards and early investigative action will help you to mitigate these risks.
It makes sense to protect your business against any employment and health & safety claims. Our experts can provide assistance in the following areas:
- Corporate responsibility
- Complete HR
- Disciplinary and grievance investigations & interviews
- Risk assessments and reviews
- Influence future policy
3Sixty Fleet have developed a range of protection and support products to meet the differing needs of our diverse customer base. We have partnered with a number of high profile businesses throughout the legal, insurance and logistics sectors to offer innovative solutions at cost effective prices, enabling our customers to manage their business safe in the knowledge that support is on hand whenever it is needed.
Our 3Sixty Fleet Risk Management product combines all of the essential elements of our own services into a bundle so that customers can benefit from guaranteed support to reduce exposure to accidents and access to our post-accident and investigation services all for a fixed price per vehicle per month.
Through our insurance partners, we are also able to offer support with:
- Legal Expense Insurance
- Excess Protection Insurance
- Access to the insurance intermediary market
We are always looking to work with our customers to innovate and provide bespoke risk management solutions, so please don’t hesitate to ask if there is anything specific that you require to support and protect your business.